COVID-19 In Person Events/Classes Policy

At Sound Collective, we make every effort to provide a safe and welcoming environment for our students, faculty and visitors. Due to the recent changes in CDC and New York State Health Department guidelines it is now optional to wear masks, and proof of vaccination or a negative PCR test is not required to enter the facility. However, we strongly recommend that you take all necessary precautions to protect yourself against COVID-19 during your lessons and while in our facility. Your safety is very important to us. All classrooms, equipment, and workstations are routinely cleaned and sanitized in order to ensure a safe environment for all students, faculty, and staff

Attendance Policy:

Regular attendance in classes is necessary for students to achieve success. Attendance will be monitored by the administrative staff on a regular basis. In accordance with stated policy, students with excessive absences may be subject to grade reductions and/or course failure. Students with excessive absences/attendance issues in individual courses will receive a warning after two unexcused absences. Students with excessive absences/attendance issues in multiple courses may, after having received a written warning, be withdrawn from the program at the discretion of the Director.

Official Withdrawal Policy:

A student who intends to withdraw from the program is required to notify the Director of his/her intent to withdraw. Whenever possible, the notification shall be either in writing or in-person. Withdrawal notifications by telephone, e-mail, third-party communication, or other communications method are deemed “official notifications” at the discretion of the Director (or other designated official) based upon the credibility of the communication. All withdrawal notifications may be subject to verification through follow-up communication to the student. If it becomes apparent to the Director, based on instructor reports, that a student may have discontinued his/her studies during a semester without notifying the school, the Director (or other designated official) will attempt to contact the student to determine the student’s status. If the school is unable to contact the student, the student may be administratively withdrawn from the program at the discretion of the Director.

Official Date of Withdrawal and the Official Date of Determination:

The official date of withdrawal and the official date of determination are determined as described below, for all purposes including the federal “Return to Title IV” (R2T4) calculation.

The date of withdrawal, for a student who withdraws between semesters or otherwise does not return for a subsequent semester for any reason (including dismissal), shall be the last day of scheduled classes/examinations for the prior semester. The date of determination shall be the date the school was notified of the student’s intent to withdraw/discontinue, the date the school dismissed the student academically, or the last day of the drop/add period for the subsequent semester, whichever is earliest.
For a student who is dismissed or withdraws during a semester, both the official date of withdrawal and the official date of determination shall be the date the student began the official withdrawal process by notifying the school (as detailed in the policy above), the date the school became aware of the student’s intent to withdraw through credible communication with the Director (or other designated official), or the date the student was dismissed or withdrawn for any reason, whichever is earliest.

Tuition Refund Policy:


The Collective refund policy is calculated based on New York State guidelines.

  1. A student who withdraws within 7 days of signing the enrollment agreement will receive a full refund of all monies paid to date with the exception of the non-refundable registration fee Thereafter, a student will be responsible for:
  1. The non-refundable application fee
  2. The cost of any textbooks or supplies accepted
  3. Tuition liability as of the last day of physical attendance, or notification to the school of intent to withdraw.

The Following charts show the tuition liability and the amount of refund for each quarter of study. The amounts shown in the chart reflect the tuition and the tuition liability for that quarter only. All tuition paid for subsequent quarters of study will be refunded in full.

The amount of refund is based on the assumption that the student has paid the full tuition. For students who are paying their tuition on a payment plan, the amount of refund will be based on the amount of tuition they have paid so far which may result in the student having a remaining tuition balance owed to the school.

  1. REFUND REQUEST PROCEDURE (How to obtain a Refund)
  2. Notify the Director in writing of your intension to withdraw, detailing the reasons for your request.
  3. The staff will calculate your tuition liability and refund as per the refund policy.
  4. You will receive a refund information form detailing your tuition liability and refund amount.
  5. You then sign the refund information form.
  6. Your refund will be made by check within 4 to 5 weeks of the date the form was signed.

STATEMENT: The failure of a student to notify the Director in writing of withdrawal may delay refund of tuition due to pursuant to Section 5002 of the Education Law.

Private Lessons & Single-Purchase Class/Course Refund Policy:

All refund requests must be made via email to [email protected] All refunds are subject to a processing fee, and all refunds can take up to thirty (30) days to process.

Requests made anytime after registration and before 7 days of the start of the first class will receive a 75% refund of the total cost of the course or program.

Requests made within 7 days prior to the beginning of the first class and before the beginning of the second class will receive a 50% refund of the total cost of the course or program.

Any and all refund requests made after the beginning of the first class for a particular course are non-refundable.

Due to small class sizes and a limited amount of space we are unable to offer transfers or holds on any courses or workshops.

Financial Aid Return Policy:

(Return to Title IV) Recipients of Federal Title IV financial aid that withdraw from enrollment at The Collective, or have their enrollment terminated for administrative, disciplinary, attendance, or other reasons will have their financial aid eligibility re-calculated under a formula prescribed by the U.S. Department of Education. This formula is called the “Return to Title IV” or “R2T4” formula. In general, a student will keep only the pro-rated portion of student aid “earned” through attendance in the first sixty percent of the enrollment period. Upon completion of the first sixty percent of the first or second year, all of a student’s financial aid is considered “earned” and no return of Title IV funds is necessary.

The school will calculate the amount of aid earned/retained using the pro-rata R2T4 formula prescribed under Federal regulation. The Financial Aid Advisor will determine the amount of Title IV aid earned by multiplying the total Title IV aid for which the student qualified by the percentage of time enrolled. The student is only entitled to the pro-rated portion of the federal student aid received according to the formula, and may be required to return aid funds to the U.S. Department of Education under certain circumstances. More detailed information on the Return of Title IV Funds may be obtained by contacting the Financial Aid Advisor.

The pro rata refund calculation stated above does not include the registration fee or books, or other materials. If a student drops out of school, any refund that is due will be paid within 45 days of the earliest of (I) date on which the school determines that the student dropped out or withdrew; or (II) expiration of the period of enrollment for which the student has been charged. The Financial Aid Advisor can be reached by calling 212-741-0091 x104 or via e-mail at [email protected]

College Workplace/Anti-Violence Policy:

The safety and security of all students, faculty, staff and customers is a proper concern of The Collective School of Music. Acts of violence made by or against any of the aforementioned are not permitted. Students, faculty, staff or customers committing acts of violence are subject to disciplinary action that may result in suspension of privileges, suspension and/or dismissal from the College, and/or prosecution under the appropriate general statutes.

The following behaviors are prohibited:

  • Any act or threat of violence made by a student, employee or customer against another
  • Any act or threat of violence including, but not limited to, intimidation, harassment or coercion
  • Any act or threat of violence which endangers the safety of students, employees, customers, vendors, contractors or the general public
  • Any act or threat of violence made directly or indirectly by words, gestures or symbols
  • Use or possession of dangerous weapons on the College campus

The Board authorizes the President to develop and implement procedures for the handling of emergency situations that may arise on campus.